Web Design Faux Pas

Over the last three months, Queensland Teachers’ Credit Union have been rolling out a series of small changes to some of their online services. I first noticed the updates via their internet banking site when they removed the ability for you to login with only the keyboard – it now requires that the password is entered via the mouse and a ‘moving’ keyboard.

As a by product of recently rebuilding my home machine, I don’t have my bookmarks set up and needed to navigate to the Queensland Teachers’ Credit Union home page to find my way into their netbanking. Suffice to say, I was shocked when I was confronted by a welcome page. Apparently I missed the memo that said that welcome pages were an acceptable design decision for a web site. Not only is the welcome page poorly designed, the next page you’re presented with after clicking through isn’t a whole lot better. In my opinion, if Queensland Teachers’ Credit Union are set on having client testimonials on their site – they should remove the annoying welcome page and integrate them into the slightly better ‘home’ page.

Since the Queensland Teachers’ Credit Union are a financial institution, I would have expected that anything presented on their web site would have to go through many stages of checking and verification by various teams before it was published on their production site. If that were the case, I’m surprised that after the checking that the welcome page made it into product – I wonder who considered it to be a good design decision?

3 thoughts on “Web Design Faux Pas

  1. The NAB had one of those annoying JAVA based moving keyboards that you had to use the mouse on when I first started banking with them several years ago. Thankfully they saw the light and moved away from it a couple of years ago.

    Their current annoying trick is that once you click on the login to internet banking button that is conveniently placed on the front page it pops the internet banking in a new window and navigates the original window to a useless marketing fluff page with no usefull links on it. Not annoying for most people, except those who have to log into multiple profiles. \

    And if you navigate the original window away from the NAB site too quickly before the internet banking window has properly loaded the internet banking window fails due to missing JS references that for some reason are tied to the original window some how.

  2. Ew, that’s nasty. I am guessing that the bad idea made it to final production because it was someone’s pet project, and no one wanted to step on toes.

    But I agree, welcome pages are not a good thing anymore. Those goofy keyboards aren’t good either, what if someone doesn’t have a mouse, or is handicapped in some way? Web pages should be built to be handicap accessible, as should buildings.

    Excessive use of javascript is a bad idea, and popup (or popunder) are also really bad ideas, as many folks are not running the same version of browsers, and often times have popup blockers.

    A professional looking website should be intuitive, easy to use, attractive, and contain all the information you need with a minimal amount of clicks/gestures.

  3. Actually I quite like it. I currently bank with anz and commbank and their homepages are seriously overcrowded, its a struggle to find the login buttons.

    This site is clean and I’d say shows respect to their customers by not bombarding them with adverts and confusion. It only has 2 buttons on the homepage.

    I’m not a fan of banks, and think if i was looking for a bank I’d been keen to talk to them. They seem different. Reality is they probably still stuff you with fees and charges.

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